Warranties & Care Instructions
The jewelry I craft for my clients is unique and each component is brought together by hand.
All breastmilk and DNA keepsake jewelry is made primarily with resin. Resin is a wonderful and resilient medium that commands a certain level of care. General wear and tear should be expected and having it cleaned regularly by a professional would be advised. Make sure to regularly check the prongs of your jewelry setting, to make sure they are still in place to hold your precious gemstone safe. Be cautious to not bump your precious piece into hard objects (especially rings) as the gemstone might come loose.
Jewelry should be removed before bed, bathing, showering, and engaging in any water-based or physical activities. Sweat, chlorine, cleaning products, perfume, creams, oils, silver-tarnish cleaning products, light sources, and sunshine will compromise the integrity of your jewelry and can lead to tarnishing, discoloration, and breakage.
Breastmilk and DNA jewelry is adornment jewelry and not made for everyday use. Wearing your piece anywhere at any time can damage your precious piece. If you are purchasing a one-of-a-kind irreplaceable item, which you are genuinely afraid that you might ruin or lose, it is a good idea to treat it as a legacy piece.
Using your jewelry for anything other than adornment purposes and/or not adhering to the care instructions will void any existing guarantees supplied by me.
Cleaning Your Jewelry
A silver gold based polishing cloth may be used on the metal aspects of your piece. NEVER CLEAN THE RESIN COMPONENT OF THE JEWELRY WITH THESE CLOTHS. The resin component can be cleaned with a plain very soft cloth and a product called Flitz International, this will also get the shiny gloss back in case it has gone dull. We do not recommend just any type of silver polish, as some can actually damaged your precious keepsake, so make sure to use the recommended brand. Make sure to not polish any gold plated jewellery, as you might rub off the gold plating.
Storing Your Jewelry
All jewelry should be stored away from natural light, heat sources, and in a protective (lined) jewelry box or tarnish-resistant pouch. Do not store in the bathroom or in areas of high moisture.
Warranty
Does the breastmilk or DNA keepsake component of my piece have a warranty?
We will repair or replace jewelry that has sustained faults resulting from the creation process, free of charge, for up to 1 year from the original date of receivership.
This guarantee does not include refunds of any kind.
All warranties are void if the above care instructions are not adhered to. All repair or replacement jewelry claims will be fulfilled following an inspection of the piece. Jewelry must be returned for assessment before any repair or replacement jewelry claims can be finalized.
Does the metal jewelry component of my piece have a warranty?
We will repair or replace custom keepsake jewelry that has sustained faults where the manufacturer is responsible, free of charge, for up to 1 year from the original date of receivership, 14 days for the Ready-To-Wear collection. All repair or replacement jewelry claims will be fulfilled following an inspection of the piece. Jewelry must be returned for assessment before any repair or replacement jewelry claims can be finalized.
In regards to our Ready-To-Wear collection, we accept returns or exchanges within 14 days of delivery if the item is defective or incorrect. Because we are a small business, we cannot offer returns for change of mind, but we’ll always try to help if you reach out.
To be eligible for a return of a Ready-To-Wear collection item, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All warranties offered are in addition to your legal rights as the consumer, as governed by Canadian law.
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